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Free of charge 30 Day Returns & Resizes

If for any rationale you are not pleased with your buy, just return it within 30 times for an exchange or comprehensive refund. At One23 Jewellery, we supply complimentary 30-day returns, so that you can make certain your acquire is just suitable.

Make sure you notice we do not take returns or exchanges for:

* personalized orders

* things on sale

We supply one complimentary resizing for our normal ring kinds. Be sure to note our dainty and eternity rings simply cannot be resized thanks to their layout. After 30-working day interval complimentary resize period, rings can be resized for a fee when in jeweler’s advised sizing array. For a lot more facts, remember to will not hesitate to phone to speak to our jewellery advisor.

The returned merchandise ought to be in their authentic, unworn ailment. Because of to their customized mother nature, the next orders are nonreturnable: items that have been modified, engraved, or resized objects that have formerly been exchanged and custom-developed jewellery. 

We take delight that our jewelry is created with excellent criteria!

How to Return an Get

1. Make contact with our jewelry specialist to attain ask for your shipping return.

2. Prepare your product: for all returns and exchanges, involve all original packaging and accompanying resources, like the packing slip and all diamond certificates (a $ 100 alternative price for each certificate will be billed in any other case). For resizes, do not contain authentic certificates and accompanying elements. For safety reasons, do not publish jewelry, diamonds or other relevant words and phrases wherever on the package.

3. Shipment and Insurance coverage: For your convenience, we endorse working with the primary packaging from your get. Position the ring/jewellery box inside the medium box. Spot the medium box within the greater box. Obtain a USPS receipt to verify that the product has been delivered – this receipt will act as proof of insurance policies.

Refund Approach

Soon after we get the returned purchase, our Quality Assurance office will examine and confirm the affliction of the merchandise. Returns consider around 7 enterprise times to approach upon receipt of the item. Refunds will be issued via the method of payment employed in the primary acquire, or by check if the first payment technique was bank wire. For all credit history card refunds, please let one every month billing cycle in get for your credit to surface.

Any returns showing signals of have on or those people that have been engraved, altered, resized, or weakened in any way will not be approved for return. Improperly packaged or uninsured goods will be refused receipt.

If you have any questions about our return course of action, you should make contact with us.